Return & Refunds

Returns & Refunds Policy

XY ESSENTIALS
Skincare built for Indian men.

We don't sell miracles we sell routines. And if something doesn't work for your skin, we'll help you sort it out. This policy explains exactly how.

1. Our Promise to You

Skincare only works when you stick to it. But we understand that not every product suits every skin especially as your skin adjusts to a new routine. If something isn't right, reach out. We'll help you adjust your routine before defaulting to a return.

2. Return Window

Standard Return Period: 7 days from the date of delivery
Eligibility: Unopened, unused products in original packaging only
Exceptions: Products opened or partially used are not eligible for return unless they have caused an adverse skin reaction (see Section 5)

3. Eligible Reasons for Return

You received a damaged or defective product
You received the wrong product or order
The product is unopened and you changed your mind within 7 days of delivery
You experienced an adverse skin reaction (with documentation see Section 5)

4. What We Do Not Accept

Opened or used products (unless an adverse reaction is reported)
Returns requested after 7 days of delivery
Products not purchased directly from xyessentials.com
Products damaged due to misuse or improper storage

5. Adverse Skin Reactions

Skincare, by nature, involves skin and skin varies. If you experience irritation or an unexpected reaction, do the following:

Stop using the product immediately
Consult a dermatologist if the reaction is severe
Contact us at info@xyessentials.com with a description and photos of the reaction

We review all adverse reaction cases individually. Where verified, we will offer a full refund or replacement even for opened products. Please conduct a patch test before first use (apply a small amount on the inner arm, observe for 24 hours).